Question 1

What is Auto-Delivery?

Accepted Answer

Auto-Delivery is the most convenient way for you to get the products you want delivered to you on a regular schedule. We automatically send your favorite products based upon your chosen frequency. The service is easy to use and customizable, so you can make changes online whenever you need. Just tell us how often you want your products, and we'll take it from there. You will receive free shipping on all auto-delivery orders! You always have complete control over your Auto-Deliver orders and we send an email reminder 10 days before each order ships. You can change your delivery frequency, next order date, or quantity anytime by visiting ‘Subscriptions located within your account. Changes to orders can be made any time before the next scheduled shipment date and you can cancel at any time.

Question 2

How do I join Auto-Delivery?

Accepted Answer

Joining Auto-Delivery is easy; it can be done while browsing on a product page or while reviewing items in the shopping cart. To get started, simply select the Auto-Delivery option for your desired product, select your preferred shipment frequency and then check out as normal. A user account is required to participate in Auto-Delivery. Login or create an account at checkout.

Question 3

Where is Auto-Delivery available?

Accepted Answer

Auto-Delivery is currently only available for customers in the U.S.

Question 4

What will happen after I join Auto-Delivery?

Accepted Answer

After you join Auto-Delivery, you will receive an email confirming your auto-delivery order. This email will include a link to access the ‘Subscriptions’ section in your account where you can manage your future orders, auto-delivery items and account information. We will place your Auto-Delivery orders automatically according to your selected frequency, and you will only be billed on the day the order is shipped. We will send you an email reminder 10 days before each auto-delivery order. You will also receive email notifications regarding other important information related to your Auto-Delivery account, such as if your item is discontinued or out of stock, if you cancel your replenishment, and confirmation when an order is placed successfully.

Question 5

How do I make changes to my Auto-Delivery order?

Accepted Answer

Once you’ve joined, Auto-Delivery is easy to manage. You can change your next order date, skip an order, change your selected frequency, or cancel an auto-delivery by visiting the ‘Subscriptions’ section in your account. Please allow up to 24 hours for modifications or cancellations to be processed. Change an order date: - To change your next order date, please visit the ‘Subscriptions’ section within your account and click the ‘Change Date’ button to the right of the next shipment date then select a new date for your order. This will change the order date for the entire auto-delivery order. Skip a delivery: - To skip an Auto-Delivery order, please visit the ‘Subscriptions’ section within your account and click the ‘Skip Order’ button to the right of the upcoming order date to skip the entire order. Change shipment frequency: - To modify the delivery frequency for an auto-delivery item, please visit the ‘Subscriptions’ section within your account. The current delivery frequency is displayed next to each replenishment item in a dropdown menu next to ‘Every’. To change the delivery frequency for an individual replenishment item, simply click the frequency dropdown next to the item you would like to modify and select your next desired frequency from the dropdown menu. Send an order now: - To send an Auto-Delivery order now, please visit the ‘Subscriptions’ section within your account and click the ‘Send Now’ button to the right of the upcoming order date to send the entire order Cancel or Pause auto-delivery item: - To cancel an auto-delivery item, please visit the ‘Subscriptions’ section within your account and click the ‘cancel’ link to the right of the item you wish to cancel. You’ll be prompted to confirm this action and indicate your reason for cancelling. Once you’ve selected a cancel reason and clicked the ‘Cancel Subscription’ button, your auto-delivery will be cancelled and no future orders will be placed. You will receive an email notification confirming this action. Please allow up to 24 hours for any modifications or cancellations to be processed. - To pause an auto-delivery item, please visit the ‘My Auto-Delivery’ section within your account and click the ‘pause’ link to the right of the item you wish to pause. You’ll be prompted to select a shipment resume date. Once you’ve selected the date and clicked the ‘Save Shipment Date’ button, your auto-delivery will be paused and will resume shipment on the date that you selected.

Question 6

How do I make changes to my Auto-Delivery account information?

Accepted Answer

To review or modify your Auto-Delivery account information, visit ‘Subscriptions’ located within your account. To change your shipping address for an order, click the ‘Edit’ link located directly below the current shipping information. Select a previous shipping address from the dropdown menu or create a new one to add to your account. This address will apply to all auto-delivery future orders unless otherwise noted. To change your billing address for an order, click the ‘Edit’ link located directly below the current billing information. This will open a new page where you can add new payment information. This billing information will apply to all auto-delivery future orders. Please remember to press OK and verify that your updated information saved successfully. We kindly ask that you allow up to 24 hours for modifications or cancellations to be processed.

Question 7

How do I view my future deliveries?

Accepted Answer

Your very next scheduled orders will be listed in the ‘Subscriptions’ section of ‘My Account’

Question 8

How do I combine items to be in the same order?

Accepted Answer

Auto-Delivery items that have the same order date, shipping address, billing address and payment method will ship as one order. If you have more than one Auto-Delivery item and want the items to ship in the same order, simply visit ‘Subscriptions’ section of your account and change the next order dates to be the same. Also, confirm the orders are going to the same shipping address and have the same billing address and payment method.

Question 9

Can I add items to my next order with an existing auto-delivery order?

Accepted Answer

Yes! To do so, you must be logged into your account. Visit the item’s page you wish to add to your order and find the ‘Add this to my order on:’ button. When you click this button, you will have the option to add the item as one time only or as an auto-delivery item.

Question 10

What types of payment are accepted for Auto-Delivery?

Accepted Answer

All Auto-Delivery orders require a credit or debit card payment. Alternative payment forms, such as PayPal, Apple Pay and Afterpay are not accepted.

Question 11

Auto-Delivery Terms

Accepted Answer

Auto-Delivery items will ship automatically until you cancel. By placing this order, you are authorizing us to charge your card for future orders at the frequency and quantity you selected. The actual cost of each shipment may vary depending on the quantity and frequency chosen. If you questions about Auto-Delivery, please contact customer service by email at elfcare@elfcosmetics.com or call 212-239-1530 .

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AUTO-DELIVERY FAQS

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AUTO-DELIVERY FAQS

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AUTO-DELIVERY FAQS